March 15, 2004

Mr. Danny Manley
AquaProof Inc.
1075 Buckeye Court
Mason, OH 45040

Dear Danny:

I am writing this letter to express my great gratitude to you for going way beyond your responsibilities to correct a construction error by [our builder]. Your offering to try and solve our problem with locating the drainage tiles at no expense to us, is just amazing. It is very rare to find such conscientious contractors who care for their customers. I am enclosing our letter to the Better Business Bureau stating my concerns over [our previous builder]. I will gladly recommend your company to anyone and feel free to use my name as a reference.

Again, thank you.
Sincerely,

Satisfied Customer