Is there a warranty?

Do you have a pump? Is the pump working properly?

Has the pump been accidentally unplugged?

Is the float stuck?

See if the roof and gutter water flows away from the walls of the foundation.

Are the downspouts dumping excessive amounts of water next to the foundation walls.

 Do not water shrubbery and plants excessively near the foundation walls.

 Look for standing water around the walls.

Is the water coming through a basement window?

Is the seepage coming through a crack in the foundation wall?

Is it leaking where the floor and the wall meet?

Is the water leakage coming up through cracks in the floor?

Is the water running over the  top of the wall?

If so is there a window over the area where it leaks?

Is there a door over the leaking area?

Check the caulking around the doors and windows.

Make it leak, Get out the hose start low and work your way up until you make the water seepage run down the foundation wall.

Do you smell a damp musty odor?

Is mold present on the walls or floor?

Do you have a damp or wet basement floor, carpet?

Has any of the wood rotted?

Have you seen any rust marks on the foundation walls or floors?

Have you noticed moisture, walls sweating paint peeling?

Are the walls flaking?

Based upon what you have read do you need Interior solution?

Exterior solution?

window well drain replacement?

Downspout line replacement?

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